Q1:Is there any warranty in trading online with rottenegg? Is this trustable? Rottenegg is legallyregistered as Beemax Marketing in Malaysia.If there is shortage of stock, we will contact the buyers as soon as possible and also proceed with the refund.
Q2:How do I make an exchange if there is something wrong with my order? We are sorry if the item you received was in error or has a defect. Contact us immediately and we will send you the correct item, or a new piece of the same design. If that item is sold out, we will issue you a refund for it.
Q3:How do I make an exchange if there is something wrong with my order? We are sorry if the item you received was in error or has a defect. Contact us immediately and we will send you the correct item, or a new piece of the same design. If that item is sold out, we will issue you a refund for it.
Q4:What happens if the size of the apparel not suitable? Can I ask for an exchange? I am sorry that we couldn’t provide any exchange for wrong size as Most of our apparels came in limited pieces as ordered. Kindly check the size of the clothing before making an order.
For Malaysia buyer: Q5:When I can receive the goods? Rotten egg will be receiving the stock 14working days after the deadline for each batch of order. Then we will try to distribute and send the parcels promptly within 24hours. Howvever,we will be making announcement in facebook/website if there is any circumstances which causes a delay.
Q6:How do I make an exchange if there is something wrong with my order? We are sorry if the item you received was in error or has a defect. Contact us immediately and we will send you the correct item, or a new piece of the same design. If that item is sold out, we will issue you a refund for it.
Q7:Which courier company using for shipping the products? We are using GDexpress.
Q8:What happens if I am not at home when the parcel arrives? If you are not at home when our courier company tries to deliver a parcel to you, they will take it back to their local depot, and leave a card through your door saying that they called, and ask you to contact them for redelivery, rejection or collection.
Q9:What happens if the size of the apparel not suitable? Can I ask for an exchange? I am sorry that we couldn’t provide any exchange for wrong size as Most of our apparels came in limited pieces as ordered. Kindly check the size of the clothing before making an order.
For Singapore buyer: Q10:Do you ship to Singapore? Ans: Yes, we're shipping to Singapore using Singpost.
Q11:How much is the postage? Ans: SGD10 is charged per order (regardless the number of items).
Q12:How is the payment made? Ans: Customer may bank in to POSB account.
For International buyer: Q13:Do you ship to Thailand, Hong Kong, Canada, Australia etc? Ans: As long as your country can be found in this list , we welcome buyers from all around the world :)
Q14:How much is the postage? How long can I receive after you've postded it out? Ans:Both the details can be found here. *2-3 shirts weight around 1kg and shoes with box is app. 1.5kg.
Q15:How is the payment made? Ans: International buyer pay via Paypal (in USD).